JOB SUMMARY: The Manager of Customer Service serves Members and Providers by maintaining departmental operations to include management of incoming calls related to claims payments, eligibility verification, as well as benefit interpretations; improving systems and processes; supports overall performance in meeting the state and federal guidelines and regulations; working with all levels of Leadership; developing and ensuring necessary staff education, and scripting the optimization of existing programs; defining service level targets for speed, efficiency, courtesy, and quality; managing staff to achieve service level targets and goals; and promoting culture that encourages and ensures Provider & Provider C