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The Mid-Atlantic Permanente Medical Group (MAPMG)
Largo, Maryland
Medical College of Wisconsin
Milwaukee, Wisconsin
Capital Pediatric Cardiology
Sacramento, California
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Hartford Healthcare
Norwalk, Connecticut
FirstHealth of the Carolinas
Pinehurst, North Carolina
Cardiovascular Consultants Heart Center
Fresno, California
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Durham, North Carolina
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Chapel Hill, North Carolina
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Durham, North Carolina
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Durham, North Carolina
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Durham, North Carolina
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Raleigh, North Carolina
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Morrisville, North Carolina
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Apex, North Carolina
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Durham, North Carolina
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Memorial Sloan Kettering Cancer Center
New York, New York
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Penn State Health - Physician Recruitment
Reading, Pennsylvania
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Manager, Customer Service
JOB SUMMARY: The Manager of Customer Service serves Members and Providers by maintaining departmental operations to include management of incoming calls related to claims payments, eligibility verification, as well as benefit interpretations; improving systems and processes; supports overall performance in meeting the state and federal guidelines and regulations; working with all levels of Leadership; developing and ensuring necessary staff education, and scripting the optimization of existing programs; defining service level targets for speed, efficiency, courtesy, and quality; managing staff to achieve service level targets and goals; and promoting culture that encourages and ensures Provider & Provider C
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