Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet(r) organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
MEDICAL ASSISTANT CERTIFIED-DUKE PRIMARY CARE Encount er specialists are experienced and highly trained medicalas sistants who collaborate with providers to care for patients during pre- visitplanning, intake, visits and discharge. In this partnership, encou nterspecialists complete real-time documentation,facilitate the review of medicalrecords and support providers with any visit needs.
The Medical Assistant, Certified functions as an integral member of theinterdisciplin ary healthcare team in providing direct patient care. TheMedical Assista nt, Certified performs routine administrative and patientcare supportive duties in a Health System medical practice that assistmedical and/or nu rsing staff in the examination and treatment ofpatients and ensure the c linic/office runs smoothly.
Clinical r esponsibilities:The CMA takes medical histories and records vital signs,explainstreatment procedures to patients, and prepares patients for exa minationsand procedures.Patient care support responsibilities may includ e assisting the medicaland nursing staff during examination and procedur es, collecting andpreparing laboratory specimens, performing basic labor atory test in theclinic/office, taking electrocardiograms, removing sutu res/ staples,changing sterile and non-sterile dressings, promoting patie nt/familyunderstanding of the educational content and his/her involvement in theplan of care, and documenting in the patient record.Other clinic al support responsibilities include disposing ofcontaminated supplies, i nstrument processing, high level disinfectionand sterilization of medica l instruments, telephoning prescriptions to apharmacy, preparing and adm inistering medications as directed by aphysician, and authorizing drug r efills as directed. Performs otherclinical functions as delegated and su pervised by the physician.Administrative responsibilities:The CMA greets patients, answers telephones, schedules appointments toinclude arrive a ppointments in MaestroCare, checkout patients, andreferral scheduling; a rranges for hospital admissions and laboratoryservices, updates and file s patient medical records, fills out insuranceforms, handles billing, bo okkeeping to include receiving copays andcollections on account balances ; correspondence, and ordering clinicaland clerical supplies and forms. Performs other administrative duties asdirected.May be requested to be aliaison for clinic activities such as JointCommission and falls and/or participate in clinic committees.
Knowledge, Skills and Abil ities
Good customer service skills.Work requires the ability to u nderstand and follow oral and writteninstructions generally acquired thr ough a high school education andmedical assistant programming.Heavy lift ing and the ability to transport stretcher and wheelchairpatients may be required.Working knowledge of sterile techniques and special procedures that areapplicable to work performed.Working knowledge of procedures an d techniques involved in administeringroutine and special treatments to patients.Working knowledge of sanitation, personal hygiene and basic hea lth andsafety precautions applicable for work in a clinic setting. Worki ngknowledge of infection control procedures and safety precautions.Age s pecific competencies.Daily clinic preparation process; registration, sch eduling, chargeposting, order entry. Able to document and communicate pe rtinentinformationAbility to establish and maintain effective working re lationships withpatients and clinic staffTyping skillsMedical terminolog yLevels II and III -- Ability to independently seek out resources andwor k collaboratively
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Degrees, Licensures, Certifications
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas--an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.